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Gentle Earth Private Limited

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Refund Policy

Last updated: 28 May 2026

Refund & Return Policy

We want you to be completely satisfied with your purchase.

Returns

  • Items can be returned within 7 days of delivery if they are damaged, defective, or not as described.
  • Perishable goods (food, fresh produce) cannot be returned once delivered, unless damaged during transit.

Refund Process

  • Once we receive and inspect the returned item, your refund will be processed within 5-7 business days.
  • Refunds are issued to the original payment method.
  • For COD orders, refund will be credited to your bank account or store wallet.

How to Request a Return

Contact us through the Support section in the app with your order number and reason for return. We will guide you through the process.

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Gentle Earth Private Limited